Desktop Support
Desktop support is a service offered by Our Telekom that helps customers troubleshoot and resolve technical issues with their desktop computers. Our team of experienced technicians are available to assist with software and hardware issues, network connectivity, and other problems that may arise. With our desktop support service, customers can rest assured that their computer problems will be quickly and efficiently resolved, allowing them to get back to work with minimal downtime. Trust Our Telekom for all your desktop support needs and experience hassle-free computing.
- Software installation: This service provides customers with assistance in installing various types of software on their computers or servers. This can include installing operating systems, productivity software, or specialized applications.
- Microsoft office installation and licensing: This service offers customers assistance in installing and activating Microsoft Office (Microsoft word, excel, outlook etc.) on their computers. This includes providing customers with the necessary licenses and ensuring that the software is properly configured and functioning.
- DNS (Domain Name System) management: This service includes but not limited to updating of A-Records (mapping server hostnames to IP addresses) and MX Records (Mail Exchange Server mapped to an IP Address).
- Anti-virus installation and licensing: This service offers customers assistance in installing and activating anti-virus software on their computers. This includes providing customers with the necessary licenses and ensuring that the software is properly configured and functioning.
- Windows Client Operating Systems installation and licensing: This service offers customers assistance in installing and activating Windows client operating systems, such as Windows 10 and Windows 11, on their computers. This includes providing customers with the necessary licenses and ensuring that the operating system is properly configured and functioning.
- Windows Server Operating Systems installation and Licensing: This service offers customers assistance in installing and activating Windows server operating systems, such as Windows Server 2016, Windows Server 2019 and Windows Server 2022, on their servers. This includes providing customers with the necessary licenses and ensuring that the operating system is properly configured and functioning.
- Private or Corporate systems installation: This service offers customers assistance in installing and configuring systems for private or corporate use. This can include installing and configuring servers, workstations, and other network equipment.
- Active Directory (for login/authentication to computers or systems): This service offers customers assistance in setting up and configuring an Active Directory environment. Active Directory is a technology used for login and authentication to computers or systems.
- Mail Exchange Server (email server for internal and external communications): This service offers customers assistance in setting up and configuring a Mail Exchange server for internal and external communications. This includes configuring email accounts, setting up email routing, and providing technical support for any issues that may arise.
- File-share and Storage server (file sharing and backup): This service offers customers assistance in setting up and configuring a file-share and storage server. This includes configuring file sharing and backup services, and providing technical support for any issues that may arise.
- Computer hardware installation, upgrade and repair: This service offers customers assistance in provisioning and installing, upgrading, and repairing computer hardware. This can include upgrading memory, adding storage, replacing motherboards, maintenance on faulty computer hardware and other hardware-related tasks.
- Network printers installation and Maintenance: This service offers customers assistance in installing and maintaining network printers. This includes configuring the printers, providing technical support for any issues that may arise, and performing regular maintenance to ensure that the printers are functioning properly.
