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Vacancy Title: Senior Technician Tier 1 Support 

Reports To (Position): Engineer Network & Statistics

Section/Department: Network Management & Support – Engineering Department 

Position Purpose: This role is responsible for performing NOC shift duties, through constant monitoring, detection, documentation and reporting of events and alarms; and to assist in the resolving of these events and alarms when they occur.

Number of position available: 1

Application Contact Information: To submit an application for further information on the position, send your application via email, recruitment@telekom.com.sb with the subject “Senior Technician Tier 1 Support” or by mail to the address noted below before or by Friday 16th November 2018. You can also contact by phone on +677 43350 or 43502.

“Senior Technician Tier 1 Support”

Head of HR & Support Services

Solomon Telekom Company Limited

P.O Box 148

 Honiara, Solomon Islands

Vacancy Location: Honiara, Solomon Islands

Competency Required (skills, knowledge & experience):

  • Basic knowledge of telecommunications concepts, especially related to electrical or electronic engineering.
  • Ability to understand the operation of the Network Management system of the NOC.
  • Enthusiastic, cooperative, and has a positive behaviour and excellent communications and interpersonal skills. Ability to work as a team.
  • Basic computer knowledge and ability to grasp modern technology quickly.
  • Knowledge of safety policies and regulations.

Accountabilities:

Financial:

  • Maintain the business by ensuring that overall STCL network is monitored to detect and report incidents and alarms as they occur.
  • Sustain the business by proactively monitoring the network to identify and report issues before downtime occurs.
  • Assist to provide traffic statistics as and when required to assist STCL Management to analyse and forecast network performance to improve revenue growth.
  • Assist with monitoring of capital expenditures and ensure they are within the allocated budget.

Customer:

  • Maintaining a stable network by ensuring that problems occurring within the functionality of the NOC are reported immediately.
  • Provide assistance and liaising with Essential Teams to resolve faults, incidents and alarms.
  • Escalate complex issues to next line of support and Management appropriately to minimize downtime.
  • Maintain close contact and open communication until an issue has been resolved.

Process:

  • Documentation of policies, processes and all incidental events.
  • Record and follow-up on alarms in the network as they occur, and to ensure they are resolved within a reasonable timeframe.
  • Liaise with respective engineering functions or departments by use of the ticketing system, to ensure alarms are attended to.

People:

  • Nurture team work with effective collaboration with teams across the business.
  • Provide leadership collaboration with NOC team.
  • Assist with staff performance management.

Qualifications Required: Certificate or Diploma in either Electrical or Electronic engineering (related to Telecommunications or IP) from an accredited and recognised institution.

Closing Date: Friday 16th November 2018.