Solomon Telekom Company Limited (STCL) or Our Telekom has five (5) departments with various section/units within each department. An overview of each one is as follows:
- CORPORATE DEPARTMENT
The Corporate team at STCL is responsible for managing the overall strategic direction and vision of the company. This includes identifying opportunities for business growth and development, managing financial performance, ensuring compliance with legal and regulatory requirements, managing communication with investors and other stakeholders, and developing strategies to promote the STCL's brand and manage its reputation. These functions help the STCL achieve its goals and maintain its competitive position in the market.
Section/Unit within the Corporate Department:
The Chief Executive Officer (CEO) at STCL is responsible for overseeing the overall management and strategic direction of the company. This includes;
- Developing and implementing strategic plans.
- Managing financial performance.
- Building and maintaining relationships with stakeholders.
- Ensuring compliance with legal and regulatory requirements.
- Representing the company in public.
- And leading the senior management team.
By fulfilling these functions, the CEO can ensure STCL's success and growth.
- Internal Audit
The Internal Audit team at STCL is responsible for conducting independent and objective assessments of STCL's operations and processes. Their core functions include;
- Identifying and assessing risks.
- Evaluating the effectiveness of controls.
- Providing recommendations for process improvement.
- And monitoring compliance with policies, procedures, and regulatory requirements.
These functions help STCL improve operational efficiency, identify and mitigate risks, and ensure compliance with policies, procedures, and regulatory requirements.
- Legal & Regulatory
The Legal & Regulatory team at STCL is responsible for;
- Managing legal and regulatory compliance.
- Including ensuring that the company complies with applicable laws and regulations.
- Regulatory requirements.
- Contract management.
- And dispute resolution.
By fulfilling these functions, the team help STCL operate within the bounds of the law and regulatory requirements, minimize legal and regulatory risks, and ensure compliance with legal and regulatory requirements.
- ENGINEERING DEPARTMENT
Responsible for developing capability, defining processes and leading the development of Our Telekom's specialists functions including network planning, network measurement and analysis and network optimization; combining software development/configuration, process creation and management—building the overall network management capability for surveillance and incident management.
Sections/Units within the Engineering Department:
The core functions of the Chief Technical Officer (CTO) section at STCL include;
- Developing and executing technical strategy aligned with business goals.
- Managing network infrastructure.
- Leading research and development efforts.
- Ensuring quality assurance and testing.
- Managing security and risk.
- Vendor and partner management.
- Talent acquisition and development.
- And regulatory compliance.
The CTO plays a critical role in driving the technical direction and growth of STCL, leveraging emerging technologies and understanding customer needs.
- Core Platforms
The Core Platforms team at STCL is responsible for the design, deployment, maintenance, and optimization of the core network infrastructure that provides the essential services required for mobile communication. Their functions include;
- Network architecture design.
- Network deployment.
- Network maintenance and optimization.
- Network security.
- Network integration.
- And network testing.
Their overall role is critical in ensuring the reliability, efficiency, and security of the STCL mobile communication network.
- Customer Operations
The Customer Operations team at STCL is responsible for designing, deploying, and maintaining the fixed access network infrastructure that provides wired connectivity to subscribers. Their core functions include;
- Network design, network deployment, network maintenance and optimization.
- Subscriber provisioning, subscriber activation.
- Service management.
- Device management.
- Network integration.
- Network maintenance.
- And network security.
Their overall role is critical in ensuring the reliability, efficiency, high quality services and security of the fixed access network infrastructure and in providing subscribers with the services they have subscribed to.
The core functions of ICT include;
- Managing the design, implementation, and maintenance of the STCL’s information and communication technology systems, including hardware, software, and networking infrastructure.
- The ICT team is responsible for ensuring the security and resilience of STCL's systems, managing vendor and partner relationships, and developing and implementing technology strategies that align with STCL's overall business objectives.
The ICT team plays a critical role in ensuring that STCL's technology systems are reliable, efficient, and meet the needs of STCL and its customers.
- Network Management
The Network Management team is consisting of two sub-teams, the Network Operations Center (NOC) and Customer Support Center (CSC). They have distinct but related functions.
The NOC is responsible for;
- Monitoring and managing the STCL's network infrastructure.
- Identifying and addressing any issues that arise.
- And ensuring that the network is operating optimally.
The CSC, on the other hand, is responsible for;
- Providing customer support.
- Answering questions and resolving issues related to STCL's products and services.
- And ensuring that customers are satisfied with their experience.
Together, the NOC and CSC play a critical role in ensuring that STCL's network and services are functioning optimally, and that customers are able to use and enjoy those services without interruption or difficulty. The NOC and CSC work closely together to identify and resolve issues, and to provide a high level of service and support to customers.
- Network Support
The Network Support team at STCL is responsible for the network infrastructure by performing several core functions. These include;
- Network capacity planning
- Network integration.
- Network operations and maintenance.
- Network Security.
- Network change management and documentation.
- And multi-tiered network support
By performing these functions effectively, the team ensures that the network performs optimally for the quadruple play services STCL provides.
- Network Transmission
The Network Transmission team at Solomon Telekom Company Limited (STCL) is responsible for the transmission of data and voice traffic over the network infrastructure through Satellite and Terrestrial Backhauls. Also for the provision of the RAN – Radio Access Network related to 2G, 3G and LTE 4G Mobile Technologies. The core functions of the team include;
- Designing and planning the network infrastructure.
- Installing and configuring network equipment.
- Ensuring the smooth operation of the network.
- And maintaining and planning of the wireless and Mobile network to ensure optimal performance.
- The team is also responsible for monitoring network traffic and identifying any issues that may arise.
- As well as providing customer support to resolve network-related problems.
Overall, the Network Transmission team plays a crucial role in the efficient and effective transmission of data and voice traffic over the STCL network. Also providing High speed Mobile data access and voice with excellent Quality of Service.
The Power team at Solomon Telekom Company Limited (STCL) is responsible for ensuring the continuous supply of power to the network infrastructure. The core functions of the team include;
- Designing and planning the power system.
- Installing and configuring power equipment such as generators and batteries.
- Maintaining the power system to ensure optimal performance.
- And monitoring the power supply to identify any issues that may arise.
- The power team also works closely with other teams such as Network Support and Network Transmission to ensure that the network remains operational during power outages or other disruptions.
Overall, the Power team plays a crucial role in ensuring the uninterrupted operation of the STCL network.
- Projects & Support
The Projects and Support team at Solomon Telekom Company Limited (STCL) is responsible for managing both the development and deployment of new projects as well as providing support for existing systems and services. The team is responsible for;
- Managing project timelines, budgets, and resources, as well as for ensuring that projects are completed on time and within budget.
- They also provide ongoing support for existing systems, including troubleshooting issues, addressing customer concerns, and implementing upgrades and improvements as needed.
The Projects and Support team plays a critical role in ensuring that STCL's projects are successful, and that its systems and services are reliable and functional. They work closely with other departments to ensure that projects are aligned with business objectives and that support needs are met.
- COMMERCIAL DEPARTMENT
This team looks after Our Telekom’s commercial segment - development of business products, marketing and sales and customer services. It ensures the integrated commercial success of Our Telekom.
Sections/Units within the Commercial Department:
- Head of Commercial
The core functions of the Head of Commercial at STCL include;
- Developing and executing commercial strategy.
- Managing product and service offerings.
- Conducting market research and analysis.
- Managing pricing and promotions.
- Driving customer acquisition and retention.
- Managing customer experience.
- And managing partnerships and alliances.
The Head of Commercial plays a critical role in driving revenue growth and profitability, understanding and meeting customer needs, managing relationships with partners, and enhancing the overall customer experience.
- Malaita Region
The core functions include;
- Managing the day-to-day operations of the Malaita Region’s office.
- Ensuring efficient and effective service delivery.
- Managing team’s budgets and resources.
- Overseeing customer service operations.
- Managing vendor and partner relationships.
- Ensuring compliance with regulatory requirements.
- And driving regional growth and profitability.
The Malaita Region team plays a critical role in ensuring that the STCL's operations in the Malaita Province are running smoothly, meeting customer needs, and driving growth in their specific region.
The Marketing team at STCL is responsible for promoting STCL products and services to potential customers, retaining current customers, and building brand awareness. Their core functions include;
- Development of STCL’s marketing goals and strategies.
- Market research.
- Product development.
- Branding, promotions and advertising.
- Customer retention.
- Sales support.
- And customer experience.
They work to develop and promote products and services that meet customer needs, build brand awareness to attract and retain customers, and provide sales support and customer experience to ensure customer satisfaction.
- Prepaid Business & Provincial Operations
The Prepaid Business team at STCL is responsible for;
- Managing prepaid services for subscribers.
- Including billing.
- Account management.
- And customer support.
They ensure that prepaid services are delivered reliably and efficiently and that subscribers have access to prepaid services.
The Provincial Operations team at STCL is responsible for;
- Managing and maintaining the network infrastructure and services in the Central, Isabel, Makira/Ulawa, Rennell/Bellona and Temotu provinces.
They oversee the day-to-day operations, field operations, manage projects, and provide customer support to ensure customer satisfaction.
- Product Development
The core functions of the Product Development team at STCL involve;
- Identifying customer needs.
- Researching and developing new products and services.
- Managing projects.
- Ensuring quality.
- Planning product launches.
- Analyzing the competitive landscape.
- And continuously improving the STCL products and services.
This team is responsible for creating innovative, high-quality products and services that meet customer needs and help STCL remain competitive in the market.
- Retail & Customer Care
The Retail & Customer Care team at STCL is responsible for;
- Providing support to customers before, during, and after they purchase STCL products and services.
- They sell STCL products in retail locations – Telekom Point Cruz and Telekom Ranadi FoneShops.
- Offer customer service.
- Provide technical support.
- Manage billing and accounts.
- Retain customers.
- And provide training on how to use STCL products and services.
These functions help to ensure excellent customer service and support, improve customer loyalty and retention, and enhance the reputation of STCL.
The core functions of the Sales team at STCL involve;
- Identifying and reaching out to potential postpaid customers
- Generating leads
- Creating and delivering effective sales presentations
- Negotiating and closing deals
- Maintaining postpaid customer relationships
- Conducting market research, and analyzing sales performance to refine strategies.
These functions help to promote and sell STCL products and services, build relationships with customers, and maintain a competitive edge in the industry.
8. Western Region
The core functions include;
- Managing the day-to-day operations of the Western Region’s offices
- Ensuring efficient and effective service delivery
- Managing team’s budgets and resources
- Overseeing customer service operations
- Managing vendor and partner relationships
- Ensuring compliance with regulatory requirements
- And driving regional growth and profitability.
The Western Region team plays a critical role in ensuring that STCL's operations in the Western and Choiseul Provinces are running smoothly, meeting customer needs, and driving growth in their specific region.
- Telekom Television (TTV)
The core functions of TTV include;
- Managing the development and delivery of television services.
- Including content acquisition, programming, distribution, and customer support.
- The TTV team also oversees the development of new television services, such as on-demand and streaming services.
- And manages relationships with content providers and production studios.
The TTV team plays a critical role in driving revenue growth, managing customer experience and satisfaction, and ensuring compliance with regulatory requirements related to television services.
- FINANCE DEPARTMENT
Responsible for financial and fiscal management aspects of the company operations; providing leadership in administrative, business planning, accounting and budget activities.
Sections/Units within the Finance Department:
The core functions of the Chief Financial Officer (CFO) section at STCL include;
- Financial strategy development and execution.
- Financial planning and analysis.
- Budgeting and forecasting.
- Financial reporting and compliance.
- Risk management.
- Capital management.
- Cash flow management.
- And stakeholder management.
The CFO plays a critical role in ensuring the financial health of STCL, driving growth and profitability, managing risk, and communicating financial performance to stakeholders.
- Financial Operations
- To provide high level financial and management accounting services including assistance in the preparation of statutory accounts, review and processing of transactions and reconciliations in accordance with Accounting Standards. Also includes the risk and compliance management, conducting checks in order to assess the effectiveness of controls.
- Business Support
The Business Support team at STCL is responsible for;
- Managing the procurement process
- Ensuring compliance with procurement policies and procedures
- Processing purchase orders and invoices
- Managing vendor relationships
- And ensuring timely payment to vendors.
The team help STCL obtain goods and services at the best possible price and quality, maintain good vendor relationships, minimize financial risks, and ensure the efficient operation of STCL.
- Billing & Revenue Assurance
The Billing & Revenue Assurance team at STCL is responsible for;
- Managing the billing process
- Ensuring accurate revenue management
- Preventing revenue losses
- And maintaining the financial health of STCL.
They manage billing operations, ensure revenue assurance, manage fraud detection and prevention, and analyze billing and revenue data to identify trends and anomalies. These functions help to ensure that STCL accurately bills customers, correctly reports revenue, and operates with financial integrity.
- Financial Operations
The Financial Operations team at STCL is responsible for;
- Managing financial activities and ensuring compliance with financial regulations.
- They prepare financial reports, manage accounting activities
- Ensure tax compliance
- Develop financial plans and forecasts
- Manage cash and liquidity
- And provide accurate and timely financial information to stakeholders.
These functions help to ensure financial compliance, improve financial performance, and maintain the financial health of STCL.
- HR & SUPPORT SERVICES DEPARTMENT
This team supports the business operation through administrating and managing workers contracts, benefits, and welfare and facilitates logistics.
Sections/Units within the HR & Support Services Department:
- Head of HR & Support Services
The Head of HR & Support Services at STCL is responsible for;
- Managing a wide range of functions related to STCL's human resources and assets.
- This section oversees recruitment and selection.
- Employee relations
- Training and development
- Compensation and benefits
- Performance management
- Asset management
- Fleet management and security management.
These functions ensure that STCL's assets are well-managed and protected, while also ensuring that employees of STCL are well-supported and satisfied with their work.
- HR & Business Support
HR & Business Support team at STCL involves a range of core functions aimed at supporting the effective functioning of the organization. These functions include;
- Managing employee recruitment
- Retention, and development
- Developing and implementing HR policies and procedures
- Managing benefits administration
- Overseeing legal and regulatory compliance
- Managing procurement and vendor relationships
- And providing administrative and operational support to the organization.
By fulfilling these functions, HR & Business Support can help ensure that the organization operates effectively and efficiently, while also supporting the professional growth and development of its employees.
- Property, Security & Fleet
The Property, Security & Fleet team at STCL is responsible for managing the company's assets, facilities, and security. The core functions of this team include;
- Managing and maintaining the company's real estate and infrastructure
- Ensuring the safety and security of employees and assets
- Managing the company's fleet of vehicles
- And developing and implementing security policies and procedures.
By fulfilling these functions, the Property, Security & Fleet team can help ensure that STCL's physical assets are secure, well-maintained, and effectively utilized, while also providing a safe and secure environment for employees and customers.