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CUSTOMER SELFCARE & TECH TIPS!

Nowadays mobiles are not just mediums for communication but also a form of entertainment.  At Our Telekom, we want customers to have full control on what form of information they consume and how they can manage their devices, Topups and internet usage.

#1 Managing your VAS Subscriptions

Take full control of your VAS subscriptions. Click on the CLICK HERE button below to create your account on our selfcare platform.

Click Here

Before you can check your subscriptions,

  1. Create your free account by clicking on the "account" icon in the selfcare homepage. 
  2. Click register if you are setting up account for the first time.
  3. Enter your mobile.
  4. Click register.

After creating your account successfully, you can find all your active subscriptions when you click the "account" icon 

To end your subscription from any services click the unsubscribe action.


#2 3 common ways your airtime topup can be used up!

1. Our Telekom VAS

Our Telekom offers different text subscription services ranging from Food Recipes to Health Tips to Daily Inspirational Bible verses. Our SMS services have daily costs and billed when airtime Topup is available. As a result customers who subscribe to VAS would experience daily deductions and also after Topups. However, this services does not require full commitments and now customers can activate/deactivate from Our Telekom VAS anytime.

Click on this link for all listing of Our Telekom VAS, daily service costs and how to activate/deactivate your number. Also you can call us on 21164 or send us a message on Facebook if you are experiencing credit deduction and need help with ending your VAS subscriptions. See how you can manage all your VAS subscriptions in one platform.

2. Internet usage and mobile apps background updates.

When internet data reaches 0.1mb, phones will automatically uses normal credits (airtime topups) if customer internet data remains on. Even when no applications is manually opened, mobile phone apps (provided by third parties and not Our Telekom) have been designed to constantly communicate with their servers through the internet. In your mobile devices (or PC) you can personally manage your "data limit" Find out more about mobile device you use can easily manage their personal data usage by educating themselves about the devices they use either on google or for more interactive videos on YouTube.

See next article below "#2. How to manage your internet data like a pro!" for more tech tips. 

3. Subscribe to different plans and bundles.

The second most common way credits are used up is when customers subscribed to Our Telekom’s different RedHot Mobile Plans; Voice, Text, data, bundles plans, RedHot Specials and Mobile TV Streaming. These are one off payments or deductions to airtime topups but here your credits are converted to bigger data capacity, voice minutes and more texts.


#3 How to know if your mobile is 4G LTE Supported!

With lots of smartphones to buy out there, it is important to choose yours carefully!

Click on the video below to find out if your mobile supports our 4G LTE Network. 

[Currently only the capital, Honiara, is 4G LTE supported.]

#4. How to manage your internet data like a pro!

Apps Background Access

Your mobile can use your data and access the Internet without you doing anything.  Most Apps on your mobile, including Google service apps and even the mobile operating system app ‘talk’ regularly to their online servers without you starting or opening any app. Best way is to turn your App’s background data access. If you are on an Android smartphone, go to ‘Settings’ > ‘Connections’ > ‘Data Usage’, ‘Mobile data usage’. You will be presented with your data usage statistics. Go ahead and click on one of the Apps listed. You will be presented with a detailed breakdown of your total data usage. The foreground statistics is data usage that you initiated by opening App etc. The ‘Background’ usage statistics is data usage that the App itself initiated without your knowledge. You can turn this function off.

Turn Off Automatic Downloads

Your data may also be used for automatic downloads or for services like iBooks and Safari’s reading list. On an iOS device, you can turn this off with Settings > iTunes & App Store > Use Cellular Data for automatic downloads, Settings > Safari > Use Cellular Data for Safari’s reading list, and Settings > iBooks > Use Cellular Data for iBooks.

For android devices go to Settings > Connections > Data Usage.

Turn Off Wi-Fi Assist

Consider turning off your Wi-Fi assist whenever you aren’t using your phone. Wi-Fi Assist automatically uses cellular data when the Wi-Fi connectivity is poor, which could be using up your data when you aren’t expecting it.

Adjust Your App Settings

If you frequent social media apps, such as Facebook, Twitter, and Instagram, consider adjusting the settings on these apps. For instance, on all three social media apps, you can set it to auto-play videos only when you’re connected to Wi-Fi (or not at all). Usually, these apps are set to auto-play videos using both Wi-Fi and data, which can use up your data to download the video, even if you weren’t planning on playing it. On each of your social media pages, visit Settings to make the adjustments.

Turn Off Background App Refresh

Your apps are automatically refreshing their content in the background. By turning off the refresh, you can preserve battery life and data.

Continue to watch this space as we will release more Customer Self-care and Tech Tips every week.